DEPOSITS & PAYMENTS

The date of the event is considered booked upon the receipt of a £100 non-refundable deposit. You, the client, have then entered into a contract with Beatrice Kitty Wedding Cakes.

Once a deposit has been received, Beatrice Kitty Wedding Cakes will email you a confirmation of the order, as discussed, detailing the cake requirements, cost and payment details. You the client must read the confirmation to check that everything is correct. If all of the details are correct then you need to reply to the email with the wording ‘Everything is correct, I am happy to proceed’. If anything in the confirmation is wrong, then you need to inform Beatrice Kitty Wedding Cakes as soon as possible so that it can be amended.

Preferred method of payment is via bank transfer. The final payment is due 1 month before the event. No further payment reminders will be sent and it is the responsibility of the client to ensure payment is on time. If you, the client, fail to make the final balance payment, Beatrice Kitty Wedding Cakes will cease work on the order, the order will be cancelled and no refund will be given. We will not deliver a cake if payments have not been made in full.

CANCELLATIONS, POSTPONEMENTS & ALTERATIONS

You, the client, must notify Beatrice Kitty Wedding Cakes as soon as possible if there is a change in the date of the event or a complete cancellation. This must be done in writing via email.

In the event of a postponement, Beatrice Kitty Wedding Cakes will endeavour, but cannot guarantee, to fit in with your new date and any monies paid will be transferred to the new date. If we are not available for your new date and cannot provide your wedding cake, the deposit is unable to be refunded.

If you wish to make changes to your order, this can be done up to 2 months before the event. This must be done in writing via email. Beatrice Kitty Wedding Cakes will then email you, the client, a new order confirmation detailing the changes and any extra costs incurred.

If you, the client, cancel your order completely up to 3 months before the event, the deposit will not be refunded. If you cancel anytime between 3 months and 1 month before the event, the deposit will not be refunded and 50% of the outstanding balance will be due. Cancelling with less than one month to go to the event, will result in full payment being required.

Beatrice Kitty Wedding Cakes reserves the right to vary, suspend or cancel this contract if events occur which are in the nature of force majeure, including but not limited to, fire, floods, storm, plant breakdown, strikes, lockouts, riot, hostilities, illness, non-availability of materials or supplies or any other event outside the control of Beatrice Kitty Wedding Cakes. Beatrice Kitty Wedding Cakes shall not be liable for any breach of contract resulting from any such event.

In the unlikely event that Beatrice Kitty Wedding Cakes needs to cancel your order, any monies paid will be refunded.

THE CAKE

Beatrice Kitty Wedding Cakes will not be held responsible for customer disappointment of the design or interpretation of the cake as long as it has been made in line with the client’s pre-agreed requirements, as set out in the order confirmation, and will face no consequent liability. It is the client’s responsibility to ensure that the sketch and confirmation are correct and meets their exact requirements.

We will supply cakes that conform to their description as set out in the order confirmation. It will be of satisfactory quality and will comply with all food safety, statutory and regulatory requirements in the UK.

Beatrice Kitty Wedding Cakes shall not be held liable for any defects in the cake arising from wilful damage, accident or negligence by you or any third party or if the cake is used in anyway that we do not recommend, failure to follow any instructions given by us or any alterations that you may carry out.

As this is a handmade bespoke product we cannot guarantee an exact replica of any cake design but will endeavour to make it as near as possible.

Fresh flowers are not included in any quote and should be sourced from your wedding florist. We are happy to liaise with them on this.

Sugar decorations such as handmade sugar bride and grooms and sugar flowers, whilst technically are edible, are not advised to be eaten as they generally in most cases contain wire, wooden cocktail sticks, plastic dowelling and artificial stamens. They should be removed before eating. Tiered wedding cakes contain plastic dowelling rods through each cake for support. These should be removed when cutting the cake.

Our cakes are a fresh hand baked product with no additives or preservatives and we reserve the right to assume that the cake will be consumed on the day it has been ordered for.

ALLERGENS

We currently bake cakes that can be gluten free, dairy free and nut free, however they are baked in an environment where nuts, eggs, flour, milk and other allergens are present so we can never entirely guarantee that any cake will be totally free of any allergens although we will make every effort to ensure that allergies are accommodated.

DELIVERY

Beatrice Kitty Wedding Cakes will deliver your wedding cake to your venue on the day of the wedding. We do not advise collection of wedding cakes. They do not travel well stacked up, naked cakes especially do not travel stacked up and need to be assembled at the venue.

Beatrice Kitty Wedding Cakes will set up the cake at the venue and apply any fresh flowers or fresh fruit should they be required in the design on that day.

In most cases we will need approximately half an hour set up time. This information should be supplied to your venue or co-ordinator and we request that the cake table or ‘area’ is ready for us to set up.

During our discussions with you the client, we will discuss the best time for the cake to be delivered to your venue. This will be an approximate time and we will do our best to arrive at the agreed time but Beatrice Kitty Wedding Cakes will not be held liable for events outside of our control such as traffic jams, road traffic accidents, breakdowns etc. which delay or prevent our journey.

We will also require a contact number either for the venue itself or preferably your wedding co-ordinator at the venue. Once we have set up the cake at the venue we will take a photograph of the cake to confirm that it has been left in perfect condition by us. Once the cake has been delivered we are unable to accept any liability for any damage sustained thereafter nor for any failure to follow any instructions provided.

GENERAL TERMS

All sketched designs and any images taken by Beatrice Kitty Wedding Cakes remain our property and we reserve the right to use these images for any form of advertising including but not limited to, web based promotions, social media posts, brochures and galleries.

DEFINITIONS

Personal Data – any information relating to an identified or identifiable natural person.
Process/Processing/Processed – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data Subject – a natural person whose Personal Data is being Processed.
Child/Children – a natural person or persons under 16 years of age.
We/us/our (capitalised or not) – Beatrice Kitty Wedding Cakes.

INTRODUCTION

We are committed to safeguarding your privacy. Please contact us if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this website, our product(s) and/or service(s), you consent to the Processing of your Personal Data as described in this Privacy Policy.

DATA PROTECTION PRINCIPLES

We promise to follow the following data protection principles:

Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you with information regarding Processing upon request.
Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
Processing is limited with a time period. We will not store your Personal Data for longer than is reasonably necessary.

Additionally, we will do our best to ensure the accuracy, integrity and confidentiality of data.

DATA SUBJECT’S RIGHTS

The Data Subject has the following rights:

Right to information – meaning you have the right to know whether your Personal Data is being Processed; what data is gathered, from where it is obtained and why and by whom it is Processed.
Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data.
Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to erasure – meaning in certain circumstances, you can request for your Personal Data to be erased from our records.
Right to restrict Processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to object to Processing – meaning in certain cases, you have the right to object to the Processing of your Personal Data, for example, in the case of direct marketing.
Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to data portability – you have the right to obtain your Personal Data in a machine-readable format, or if it is feasible, as a direct transfer from one processor to another.
Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
Right for the help of a supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies, such as claiming damages.
Right to withdraw consent – you have the right to withdraw any given consent for the Processing of your Personal Data.

DATA WE GATHER

Information you have provided us with
When you complete the enquiry form on our website, we ask for certain Personal Data, including your name, e-mail address and telephone number – this Personal Data is necessary to provide you with the product(s) and/or service(s) which you have requested. We save the information you provide us with in order to respond to your request.

Information automatically collected about you
Some information is automatically stored by cookies and other session tools. This information is used to improve your customer experience. When you use our product(s) and/or service(s) or look at the contents of our website, your activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners below.

Publicly available information
We may gather information about you that is publicly available.

HOW WE USE YOUR PERSONAL DATA

We use your Personal Data in order to:

• provide you with the product(s) and/or service(s) which you have requested;
• communicate and interact with you;
• improve your customer experience and
• fulfil an obligation under law or contract.

We use your Personal Data on legitimate grounds and/or with your consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

• to identify you;
• to provide and/or offer you product(s) and/or service(s) and
• to communicate for either sales or invoicing.

On the grounds of legitimate interest, we Process your Personal Data for the following purposes:

• to provide you with the product(s) and/or service(s) which you have requested and communicate and interact with you in relation to your request.

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Privacy Policy only when it is anonymised. We save information gathered about you for as long as needed for our obligations deriving from law, but not for longer than is reasonably necessary.

We might Process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

• the link between purposes, context and nature of Personal Data is suitable for further Processing;
• the further Processing would not harm your interests and
• there would be appropriate safeguarding for Processing.

We will inform you of any further Processing and purposes.

WHO ELSE CAN ACCESS YOUR PERSONAL DATA

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing product(s) and/or service(s) to you possible or to improve your customer experience. We share your data with:

Our processing partners:

Krystal (Website hosting provider)

Our business partners:

None listed.

Connected third parties:

None listed.

We only work with processing partners who are able to ensure an adequate level of protection for your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

HOW WE SECURE YOUR DATA

We do our best to keep your Personal Data safe. We use anonymising and pseudonymising where suitable. We also monitor our systems for possible vulnerabilities and attacks.

Even though we try our best, we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

CHILDREN

We do not intend to collect or knowingly collect Personal Data from children. We do not target children with our product(s) and/or service(s).

COOKIES AND OTHER TECHNOLOGIES WE USE

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make websites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies for our website may hinder your use of certain functions and features.

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users movements and to collect information about users. This is done in order to personalise and enhance your experience with us.

We use cookies for the following purposes:

Necessary cookies – help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies – enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Statistic cookies – help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing cookies – are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Unclassified cookies – are cookies that we are in the process of classifying, together with the providers of individual cookies.

You can remove cookies stored on your computer via your browser settings. Alternatively, you can control some third party cookies by using a privacy enhancement platform such as http://optout.aboutads.info or http://youronlinechoices.com. For more information about cookies, visit http://www.allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google have their own Privacy Policy which you can review at https://support.google.com/analytics/answer/6004245. If you’d like to opt-out of tracking by Google Analytics, visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.

SUPERVISORY AUTHORITY

Supervisory Authority
The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow, Cheshire, SK9 5AF

E-mail international.team@ico.org.uk
Website https://ico.org.uk

CHANGES TO THIS PRIVACY POLICY

We reserve the right to make changes to this Privacy Policy. This Privacy Policy was last updated on 23rd June 2020.